Collecting Your Winnings at CongaLotto Online Lottery Service

  • How do I know if I won a prize?

    Our service includes the monitoring of all tickets bought by the subscribers to our messenger service and notification via e-mail if you win a prize. Additionally, lottery results are published on our website (www.usa.congalotto.com) or you can visit many of our official LottoElie affiliates' web sites (www.loteriasinternational.com), or the official lottery websites for results.

  • How do I collect a prize if I win?

    Prize winnings under $600 will be automatically redeemed by our messenger service and will be, at your option, either credited to your subscription (essentially extending your subscription period and buying more lottery tickets) or sent to you. If you so choose, your winnings will be sent to you by check or wire transfer and you will be responsible for any applicable costs.

    In order to abide by applicable laws, for prizes of $600 or more you have three options:

    a. We will send you the official lottery claim form which you will fill out, sign, and return to us. We will submit your signed form along with your winning ticket to the appropriate lottery commission to be redeemed. After verifying your identity and the validity of the claim the lottery commission will issue a check in your name. Keep in mind that the lottery commission always reserves the right of requiring that you appear personally to collect major prizes; particularly if you win the jackpot.
    b. You can collect your winnings yourself by appearing at one of our offices in person.
    c. We will send you your ticket via certified mail, or via any kind of transport mechanism that you specify. All risks and costs related to transporting the ticket are your responsibility.

  • How do I know that my ticket is not stolen or swapped if I win a prize?

    As soon as we buy your ticket and before each lottery drawing, we purchase your ticket at a licenced retail location. It is important to keep in mind that prizes of $600 or more will be handled as described in the question "How do I collect a prize if I win?". These larger prizes will only be paid to the owner of the ticket.

  • Do I have to pay taxes if I win a prize?

    Yes. Any individual (US resident or foreigner) winning a prize of $600 or more in the USA must pay federal and state taxes on the winnings. The percentages vary per state. Taxes are normally retained by the lottery commission before they issue a check.

  • Is your company responsible for paying a lottery prize?

    No. Congalotto is not related directly or indirectly to any lottery commission. Ours is simply a Messenger Service that buys tickets on your behalf at a lottery retail location. Therefore, our ultimate responsibility is to hand you your winning ticket or any winnings that we collected on your behalf. Our company cannot be responsible for prizes that have not been collected from a lottery commission. The responsibility to pay and abide by the terms of prize redemptions lies exclusively with the lottery commission that issued the ticket.

  • Do you charge a percentage of my winnings?

    No. Our company, Congalotto does not participate in any winnings nor is it responsible for them. Ours is a messenger service and we will not charge a percentage of any of our clients' winnings. All of our fees are flat fees, independent of any winnings. Your winnings are entirely yours!

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    Comments

    • 11/14/2009 8:14 AM cathy wrote:
      I would like to know ahead of time, how long I have to collect my winnings from the other countries. Because if I had to go in person I would have to get a passport. Would I have time to do all that, if there is a time limit on picking the winnings up?

      The time varies, depending on the particular lottery. For instance, most of the USA lotteries allow 180 days after the draw for you to begin claiming your winnings. In these cases, the key word is "claim"", which means to notify them that you have the winning ticket.

      Congalotto can begin the process for you, and normally pay you directly for smaller winnings. For large winnings, or for winnings over a certain amount, then claim forms need to be filled out.

      There are links to the various lotteries' official sites at http://loteriasinternational.com.links

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